BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20121102T140000Z DTEND:20121102T170000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Quality Customer Service through Effective Communication DESCRIPTION:Participants will learn guidelines to achieve effective service skills\, including on phone\, in email when working with internal and external customers. Communication tools will be presented which will give participants an ability to work with difficult and challenging situations. They will leave this course with an ability to provide consistent customer service within the cycle of service model. X-ALT-DESC;FMTTYPE=text/html:Participants will learn guidelines to achieve effective service skills\, including on phone\, in email when working with internal and external customers. \; Communication tools will be presented which will give participants an ability to work with difficult and challenging situations. \; They will leave this course with an ability to provide consistent customer service within the cycle of service model. LOCATION:North Central College UID:e.27.1377 SEQUENCE:3 DTSTAMP:20260519T015745Z URL:http://business.lislechamber.com/events/details/quality-customer-service-through-effective-communication-11-02-2012-1377 END:VEVENT END:VCALENDAR